The concept of abuse was included in Liberal government legislation a few years ago. It's the same definition that the United Nations uses. It's an act or the omission of an act that should be based on trust and safety for the person on the receiving end, whether it's a statement or an act, and that makes a difference, often negative, between something that's calm, comfortable and safe and something that isn't. The definition is quite broad.
We've used this concept of abuse, which doesn't seem to exist anywhere else in Canada, to make allegations of abuse in the health care system, whether the issue involves food, hygiene care, or basic dental care.
Even before the COVID-19 crisis, we had submitted about 20 grievances against the system that will be subject to a trial. The class action was accepted by the Superior Court. We're waiting for the trial.