You know that, since 2003, there have been departmental guidelines. Documents were prepared under the leadership of the former minister of health, Mr. Couillard. However, these rules weren't applied. As I said, everything is documented.
We fought to ensure that people's personal laundry was paid for. We're now fighting to ensure that people who are continent aren't forced to wear a diaper. What a disgrace! We're fighting for this basic care. This isn't a joke.
There are currently some very serious issues, which are the subject of a class action. Basic care is expected. How is laundry done? During the class action, lawyers asked me how clothes are washed. The clothes are washed as they would be in your home, counsel, madam, sir: white separated from colours; delicate clothes in a delicate load. Four lawyers from Fasken Martineau DuMoulin LLP asked me this.