Accreditation Canada conducts monitoring and provides accreditation to care facilities in Quebec and across Canada. However, these people won't eat what we're eating on the ground, won't smell what we're smelling and won't hear what we're hearing. Accreditation Canada doesn't do this.
In 2014, Liberal minister Dominique Vien established certifications for seniors' residences that met the standards. These residences were told that they would be accredited, but that if they failed to comply with the accreditation requirements afterwards, they would be deluding themselves. Lastly, in Quebec, we have departmental visits carried out by volunteers. As a result of former minister Barrette's reform, the opportunity to talk to people in the units has been greatly restricted.
Unfortunately, three things are used to monitor and check what's being done, and this is having very little effect. It's sad, but the system has been bureaucratized and not much has been done to improve the situation on the ground. If we don't eat what we serve people, the reason is that the product isn't good.