Insofar as seniors' homes are concerned, stakeholders protected a vulnerable population and banned visits, but failed to apply the principle of reciprocity. That was the problem. They needed to ensure that people in seniors' homes were well fed and well cared for, whether mentally, physically or socially. That is what was not done well. We failed to apply the principle of reciprocity to a vulnerable population that we were protecting.
In the case of staff and others living in seniors' homes, testing was not done quickly enough, people were not isolated enough, and staff were not protected. In addition, there was a shortage of staff. These are four points that can be dealt with concretely in order to rectify the situation.