In the beginning, we were all learning what the new environment was like. Very quickly we put in place an escalation protocol, so that if plants had an issue, they worked it up through the chain of command. If there was an extra shift that they wanted to put on, there was a protocol on how to let us know so we could arrange for our staff to provide that oversight.
We also worked with the associations. Working at that level too, at the most senior level at the agency, we worked through these issues together.
After we set up these protocols, there were no shifts that we weren't able to cover.