That's very true, especially when some embassies don't return emails or telephone calls. Mr. Dion, for instance, said he received emails from Germany and other embassies, including the United Kingdom's, but none from the Canadian embassy. Clearly, something is broken on that end.
Many people are still in other countries right now. That's what matters. Their travel insurance ran out during the crisis, with no way to renew it.
How do you plan to compensate them for their expenses, which can really add up?