Thank you very much.
I'm going to speak about the availability of mental health promotion programs, in particular focusing on Wellness Together Canada, which is a federally funded program that Stepped Care Solutions launched in partnership with Kids Help Phone and Homewood Health.
As a researcher, I'm also going to speak to the role of virtual care and increasing access during the pandemic. Having worked with provincial, territorial and federal governments, I'm also going to speak to the role the federal government could play in supporting provinces and territories.
My non-profit company, Stepped Care Solutions, is the lead partner for Wellness Together Canada. Our diverse team comprises psychologists, social workers, IT experts and, perhaps most importantly, people with lived experience of mental illness.
We originally developed the Stepped Care 2.0 model in Newfoundland and Labrador, and it is now scaled across the province, both in population health and in clinic-based settings. We're working now with the Northwest Territories to do the same kind of implementation. The model informed the development of Wellness Together Canada, which was implemented in April over a period of 10 days, a very rapid implementation of a virtual portal. We're now working on improving the user journey as informed by the stepped care model. The original structure being implemented very quickly was...really, we just wanted to get tools and counselling into the hands of Canadians.
We realize, in the virtual world, how important the experience of being on a portal is. How the portal looks and feels is really the equivalent of what we call in mental health the importance of the common factors for producing good outcomes, which have a lot to do with the relationship or, in more colloquial terms, the bedside manner. What we really want to emulate is the romantic version of the rural physician, who, by very essence and personality, invokes a sense of “Things will be okay. You're under my care.”
Anyone in Canada who visits the Wellness Together portal will have the choice of 11 independent evidence-based and evidence-informed programs available 24-7, including immediate mental health crisis tech support, but also self-assessment and tracking tools so you can monitor wellness, self-guided tools based on cognitive behavioural therapy, peer-to-peer support, coaching and e-courses, and one-to-one counselling.
To date, almost 700,000 people have accessed the program. Of these, approximately 60,000 have registered for ongoing care. Seventy-eight per cent of users whom we surveyed through a random survey a few months ago indicated they would recommend it to a friend, which is an indication that they are satisfied with the program.
Some national polling indicates that people do have some concerns about privacy and fears that the programming on the portal would cost money. This is not true, of course—it's free—but we know those perceptions are out there. Around privacy, we discovered some fairly simple things when we asked people what could make the experience better, what we can do on the portal, and we are redesigning it to address those concerns.
I want to turn to the role of virtual care in general and increasing access during the pandemic. Some recent surveys on virtual clinic care experiences, including surveys on Wellness Together Canada, indicate that help-seekers like telemental health much more than we previously thought. Clinicians, my colleagues, psychologists, social workers, psychiatrists and physicians are not as pleased with virtual care. I think we will need to invest in more training and support to bring them along. The population likes it.
Another thing I want to emphasize around what we've learned through the pandemic is that virtual care has much more potential. It's much more than teletherapy.
Teletherapy is doing what we normally do, but using a system like Zoom, where we can deliver psychiatric or psychotherapy care. We're finding that it's just as effective, but there's so much more we can do in the digital world to accelerate long overdue system innovations, such as continuing to develop and invest in things like portals such as Wellness Together Canada, population health programs, and what we call “one to many” solutions, where you'd have a webinar that can be delivered to thousands of people at once.
There is also continuous wellness monitoring—we actually don't do a lot of this—and putting that data in the hands of users in our health care system. This could be scaled up nationally in clinic settings, as we're doing with Wellness Together Canada.
There is more rapid access to care. With Stepped Care 2.0, people get access to a variety of care immediately. On the portal, they get it immediately, whether it's a counsellor or using self-guided programs.
What we're finding through some polls is that virtual care appears to promote more equitable access. We're finding that there's a much more even distribution along gender lines on the Wellness Together Canada portal than we see in clinic settings. Racial representation of users is more representative of the population.
I want to conclude with a few points where I think the federal government could take on a continued role. It's in investing in technology infrastructure. We know that in the north and most rural areas, broadband access is difficult and is often delivered by satellite. We need to change that, because you cannot access the Wellness Together Canada programs as successfully in rural and remote places in Canada.
We need to continue scaling population-level programming and develop more and improved self-guided programming. People really like it. That's the thing they're going to the most.