Thank you very much, MP Van Bynen.
The key change or impact that has occurred in our services has been the need to move to virtual programming, as opposed to in-person programming. Not unlike many other home and community support agencies, we pivoted very quickly to look at ways in which we could deliver social connectivity but using virtual means. By that I'm referring to both telephone and Internet communication and programming.
We also developed a number of activity packages through our adult day programs and dropped them off in a contactless way to many of our clients so that they had activities that would engage them in things such as crossword puzzles or recipes, things that they really could use to make them feel connected even though they were required to be physically isolated and sheltering at home.
The biggest thing is that shift to virtual programming, which we don't anticipate is going to go away any time soon. Even when whatever the date is that the pandemic is declared over, we know that our clients are going to continue to have hesitancy and fear about going out and being in larger groups again. We anticipate the need to continue to provide virtual programs and support our clients to do so through providing them with tablets and Internet connectivity. Providing them with technical support is going to become even more important because that's not something that typically a lot of older adults would have had access to or be comfortable using.
I can report that the response to our virtual programs has been overwhelming. It still doesn't replace the in-person contact, but it has been very well received because it is a lifeline by which people are able to know that they can connect on a daily basis or a couple of times a week. They can access physical activity. We do yoga and other physical activity exercises for them. They know they have that in terms of looking forward and that connection.