Thank you, Mr. Chair.
I received the testimony of a couple who documented their entire journey with Switch Health to get their results.
Let me give you some context. The group arrived on June 2, but they have yet to receive the results of their second test, even though their quarantine ends tomorrow. The man is scheduled to return to work on Wednesday. In her testimony, the woman mentions that she has waited more than two hours on the phone to get the results of her test. In many cases, Switch Health has been contacted ten times.
However, Switch Health officials assured this committee on May 28 that the wait time on the phone had been reduced to 15 minutes, quite a contrast from two hours. They also claimed that people were receiving their results by the 14th day, which clearly will not be the case in this situation.
As a member of Parliament in a riding with many farmers, I don't need to draw you a picture of the failures Switch Health has experienced in the past.
My question is for Mr. Lucas. Has the Department of Health followed up with Switch Health to make sure that these timelines are being met?
What steps has his department taken to ensure that Switch Health responds in a timely manner?