Absolutely. Those are very astute questions.
Let me take the first one, which is whether we can use and leverage technology innovation. Can we scale up and level up in this country our ability to deliver service—i.e., health care services—to the people who need it at the time that they need it? Absolutely. We saw what happened during COVID with virtual care.
Yes, we're talking about appropriateness. We, as a profession, need to figure out what is appropriate and what is better served for patients in terms of in-person care. That conversation happens in real time and is being grappled with not only in this country, but, frankly, around the world.
I absolutely believe.... We've seen this take place in a robust way in this province, in Ontario, throughout the past 24 months. One of the things that are important to recognize is that, as we start thinking about a recovery and a rehabilitation in our society post-COVID—and we're still here, still dealing with the aftermath and trying to prevent a next wave—we can't have an economic recovery without a health care recovery. This is where we think that investment is so very important, and using technology to leverage our ability to do so is extremely crucial.
To your second question, which was about using technology to help with system-level change to reduce burnout, I absolutely hope so. We know that technology, in some capacity, is actually a driver of burnout. I'll give you an example. As physicians, we have electronic medical records that are often not connected to one another. Having to click through a bunch of different sites and different areas can actually contribute to burnout if that information is not available to a provider in real time because it's on a different network, for example.
If we can have this integrated, hopefully in a meaningful way, we can reduce burnout and have doctors be doctors, continue seeing patients and see more of them, and also reduce the administrative burden that is a driver of burnout in the sector.