I can start answering your questions.
That's exactly what we mean by the continuum of services. Community organizations that work on the street need to build trust and help people understand what supervised consumption services entail. Supervised consumption centres also have peer helpers.
Supervised consumption services are community services supplemented by nursing services. These services help us move a step further and talk about health care. As we know, on top of the overdose issues, these clients aren't used to asking for other types of care, such as treatment for wounds or infections. They don't know how preventive services work.
These centres are staffed by qualified people with whom the clients can develop a relationship of trust. These qualified people liaise with specialized rehabilitation services and services that provide treatment solutions.
That said, after establishing the relationship of trust, the workers can, if necessary, refer people to services that provide treatment options. They can also refer people to services that provide mental health support. They also liaise with community services that help with housing and social reintegration. Everything must be connected.
We have also developed expertise in our monitoring team. We have anthropologists who get involved on the ground and who meet with people in order to understand the changing consumption habits, the practices, the needs, the cultural issues, the new consumers or the various circumstances. This helps us give our teams the right tools.