ISMP Canada directly receives reports from consumers, individual practitioners and health care organizations. Within that, it crosses all of the continuum of possible products. We looked into our database, and we had a total of 700—400 of those since 2019.
Now, these can be errors or issues. There are consumers saying that the label was confusing. They bought the wrong thing, and then were out the money and didn't get what they needed. This goes right up to an incident report where an NHP was overused and resulted in, or contributed to, in the cases that we talked about, the death of someone. We take those in and analyze them.