Denturists and seniors in my riding in Quebec have come to see me to tell me that all their requests have been denied. A survey by the Association des denturologistes du Québec shows that Sun Life rejects 99.5% of pre-approval requests for partial implants. An employee of the company told them that the few requests that were accepted were randomly selected and that they had not been evaluated based on an analysis grid.
To make matters worse, denturists in my riding explained to me that they had called Sun Life to try to understand the denials, as they had been denied 15 times in a row. The employee told them that their applications were perfect, that there were no mistakes and that he had everything he needed to do the analysis. However, he couldn't accept them for the moment because he had received a directive to that effect from the top.
Minister, what is going on with your program? Are you able to control this? You talked about the dignity of seniors earlier. They are the ones who benefit the most from partial implants. How do you explain that?