Thank you.
Over the years, without calling it provider-centric care, it has clearly been provider-centric care. That is because of the nature of how health systems evolve through looking for evidence.
I go back to wise words of Steven Lewis from Saskatchewan, many years ago. He asked two questions. He asked how you would know if you're giving patient-centred care and how you would know if you were receiving patient-centred care.
One of the themes that comes out of that—and has certainly been perpetuated through the work we've done—is that, at the end of the day, you have to ask this: If it's not being done for the patient, why is it being done at all?
I think that's the transition that must go forward.
It's interesting because in the sort of work we do, we often come against resistance in the early stages, but as it goes on, people embrace and welcome change and, in fact, carry change forward.