It's a pretty impressive project that comes out of Sunnybrook hospital in Toronto. What they do is they have some people at the other end of the phone who help find shorter wait-lists. When there is a mental health service that is private, they help negotiate lower rates. They help ensure that the referral is appropriate and that it's going to the right place. I've had patients referred to me who waited months, and it was clear that they should have been referred for a different type of specialty. I've had kids referred to me who really ought to have been managed by perhaps more of a generalist. With the resources provided by these navigation project offices, sometimes this can be circumvented. It's exactly what I think was talked about earlier in terms of not throwing money at things in making things more efficient.
Having said that, there's still a big human resource gap. There's a big two-tiered system with regard to mental health delivery that needs to be addressed. I think some funding will need to be applied.