To your point about everybody having a family doctor, that's not true. There are so many Canadians, including me, who don't have a family doctor.
If we're calling in to a virtual clinic, even the doctors in those clinics should be updated, through the college, on the standard protocol of care. They should be aware and advise the patient. I guess the problem with that is that if they present to a virtual doctor and it isn't for an issue specific to their surgery, the virtual doctor might not know.