What I'm hearing is you're basically doing 100 per year out of how many businesses in Canada. I was a regulator for a profession in my previous life. I understand regulation very well. Ultimately, you talk about regulating, but it appears to me that you're not following the processes of how the regulations should be done.
What I'd like to get to is that you also talked about being open to feedback. It's fine to say you're open to feedback, but what are you going to do with that feedback? You can say you're open to feedback, but if you don't act on that feedback, what assurances do these businesses have that you actually will act on the feedback they give you?