We had asked hotel staff to give us information about people arriving at their establishment. This was the failure that the Office of the Auditor General of Canada reported. We knew from the start who was being sent to the hotel and who did not have a reservation. These cases were reported to the agency as soon as these people arrived at the airport.
The agency had increased its resources to be able to help travellers comply with quarantine requirements. We worked with airports to ensure that people could make a hotel reservation. We contacted everyone who tested positive. They had to go to the hotel to wait for their test results. The agency contacted each of these individuals to ensure that they understood the quarantine requirements.
There are indeed improvements to be made, and we continue to improve our border management system and quarantine tracking.