Evidence of meeting #29 for Health in the 45th Parliament, 1st session. (The original version is on Parliament’s site, as are the minutes.) The winning word was infoway.

A recording is available from Parliament.

On the agenda

Members speaking

Before the committee

Batchvarov  Vice-President, Provider Solutions, Telus Health
Green  President and Chief Executive Officer, Canada Health Infoway
Voisin  Senior Assistant Deputy Minister, Health Policy Branch, Department of Health
Jones  Director, Digital Health and Health System Division, Department of Health
Toller  Director General, Health Care Strategies Directorate, Department of Health

Doug Eyolfson Liberal Winnipeg West, MB

More solutions....

Okay. I think any question I have at this point will take too long to answer. That's my time.

Thank you, Chair.

The Chair Liberal Hedy Fry

Thank you, Doug.

I'll now go to Mr. Blanchette-Joncas for six minutes.

Maxime Blanchette-Joncas Bloc Rimouski—La Matapédia, QC

Thank you, Madam Chair.

I would like to thank the department officials for joining us today.

Can you tell me who at the department authorized further spending after November 2025?

6:25 p.m.

Senior Assistant Deputy Minister, Health Policy Branch, Department of Health

Maxime Blanchette-Joncas Bloc Rimouski—La Matapédia, QC

Was it just you? Did the minister give the go‑ahead?

6:25 p.m.

Senior Assistant Deputy Minister, Health Policy Branch, Department of Health

Jocelyne Voisin

I signed the contribution agreement.

Maxime Blanchette-Joncas Bloc Rimouski—La Matapédia, QC

What led you to make this decision?

6:25 p.m.

Senior Assistant Deputy Minister, Health Policy Branch, Department of Health

Jocelyne Voisin

Cabinet and the government ultimately make the funding decision, but I'm the one who signs the agreement.

Maxime Blanchette-Joncas Bloc Rimouski—La Matapédia, QC

You knew that the program wasn't working.

You said that you're on the board of directors. Why did you continue to spend money on a program that wasn't working?

6:25 p.m.

Senior Assistant Deputy Minister, Health Policy Branch, Department of Health

Jocelyne Voisin

I'll respond in English.

It was made very clear to Infoway that the expectation was for the service to become self-sustaining. When it was clear that this was not going to happen....

6:25 p.m.

Director General, Health Care Strategies Directorate, Department of Health

Elizabeth Toller

I would just like to clarify one thing.

After November, we had to ensure a clear transition for users. We didn't want to just switch things off. Even though the service's users account for less than 5% of prescriptions, we had to ensure a smooth transition, so to speak.

Maxime Blanchette-Joncas Bloc Rimouski—La Matapédia, QC

I understand. A failure, whether or not it's a total failure, remains a failure. We agree on that.

How much was spent after November 2025?

6:25 p.m.

Director General, Health Care Strategies Directorate, Department of Health

Elizabeth Toller

We already provided funding for Canada Health Infoway. We did so on an annual basis.

Maxime Blanchette-Joncas Bloc Rimouski—La Matapédia, QC

I'm looking for the amount.

6:25 p.m.

Director General, Health Care Strategies Directorate, Department of Health

Elizabeth Toller

We can provide this information later. This amount is included in our agreements with Canada Health Infoway.

Maxime Blanchette-Joncas Bloc Rimouski—La Matapédia, QC

So you continued to move forward to ensure a transition. Now you're telling us that you aren't quite sure of the amount, but that it seemed significant enough for you to continue making investments.

Is that right?

6:25 p.m.

Director General, Health Care Strategies Directorate, Department of Health

Elizabeth Toller

There's no connection.

Maxime Blanchette-Joncas Bloc Rimouski—La Matapédia, QC

If my car breaks down and the mechanic tells me that it will cost a certain amount to repair, but that the engine will break down in a short time or that it's already broken down—

6:25 p.m.

Senior Assistant Deputy Minister, Health Policy Branch, Department of Health

Jocelyne Voisin

Clearly, the investment sought to ensure the transition for the remaining three years.

Maxime Blanchette-Joncas Bloc Rimouski—La Matapédia, QC

How much was the investment?

6:25 p.m.

Senior Assistant Deputy Minister, Health Policy Branch, Department of Health

Jocelyne Voisin

We'll share the information with you later.

Maxime Blanchette-Joncas Bloc Rimouski—La Matapédia, QC

I think that we have some answers to explain why it's a failure. If you don't know how much you're investing, it isn't very reassuring for the public.

Who recommended that the department continue, transfer or discontinue the program?

6:25 p.m.

Senior Assistant Deputy Minister, Health Policy Branch, Department of Health

Jocelyne Voisin

Are you asking me who recommended this to the department?

Maxime Blanchette-Joncas Bloc Rimouski—La Matapédia, QC

Yes.

6:25 p.m.

Senior Assistant Deputy Minister, Health Policy Branch, Department of Health

Jocelyne Voisin

Canada Health Infoway's management team made the decision.