I am changing the subject just a little, but maybe getting to the root cause of the issue with the lack of literacy within the workplace....
Ms. Childs, you talked about the lack of credibility our educational institutions have in terms of training people from the get-go. I'm just wondering if you can talk with us, and maybe other people can have some input, about where our people are being failed, where our citizens are being failed within the educational system, as they now are. What can be done to ensure that people aren't entering the workforce without the necessary skills?