Thank you, Mr. Chairman. I too would like to thank you for your presentation which I have no doubt give us some insight into the issues that we are examining today.
Each time we meet with groups like yours, we learn something new and certain issues become clearer. This morning, we have a clearer picture of western companies. If I understood correctly, Mr. Kelly said that 47% of his members claim to have passed on some business opportunities because they didn't have the proper staff and so forth.
Each group seems to come back to the labour shortage problem. The Retail Council of Canada maintains that steps must be taken to facilitate the integration of older workers, Aboriginals and women into the labour market. The situation faced by women is often mentioned. It's a well known fact that despite equal opportunity programs, and whether it's deliberate or not, women and men are not on an equal footing.
My question is directed to the Retail Council of Canada representative. What steps should be taken to address this situation?