Just on the first point, about the relationship during and after a dispute, as committee members may know—or you may not know, unless you've been at the bargaining table or have been involved in the labour relations field—labour relations are a very delicate matter. Of course, there's a lot of trust in a relationship that has built up over time. Quite often, of course, a dispute could destroy all of the goodwill that exists, because long after a dispute has been concluded, what is required, of course, is a harmonious relationship in order to operate the facility in a way that makes it productive and is necessary for it to generate the right kind of outcome, which is to make sure that the business is actually making a profit for the employer.
When you have a bitter labour dispute in which you force workers to take sides and you've introduced a foreign element such as a replacement worker, in that context I can tell you that we don't have the statistical evidence or a study to show that. In almost every workplace, though, from my own experience and that of my colleagues who will testify before you, the relationship does not go back to normal. As a matter of fact, it will take years of effort. Sometimes the labour department has to be brought into the process to help the parties restore it, because much of the goodwill has been destroyed in that process and you're trying to rebuild it.
It's critical that the committee recognize that the function of an effective workplace, in regard to making it successful, requires goodwill on both sides to make it work. If we were to operate on a narrow aspect of the collective agreement, nothing would get done in the workplace. It's this inflexibility and flexibility of the workplace, the ability for parties to give and take and of course to respect each other in the context of operating the business, that's required.
Quite often, when that breach takes place—you'll hear testimony coming before the committee about very nasty disputes before other elements—you will find out specifically that it does have enormous consequences for the future. Other colleagues who will be testifying can tell you directly what the consequences have been of those nasty disputes in the workplace where we've had replacement workers brought in.