I know. I really don't want to prolong this, but the audit clearly showed there were programs that did not follow up on a dormant flag.
For example, if a card was to be reused, old age security and the Canada student loans program do not have that kind of rigorous follow-up. It's fine and well that the accounts will be indicated as dormant if they haven't been used for five years. But if they are then to be reactivated, there should be a really rigorous process to make sure it is a valid reactivation.