She's out of date, and that's fair enough because she hasn't come looking. But we went through a whole set of training some years ago to bring up the calibre of people at the front end who take social insurance numbers. We have just instituted a whole new system of much more rigorous training for all of our front-line staff--all 1,500 of them--where they take a week's worth of training and they're actually certified at the end of it. They must pass a very high bar in order to continue to do that work, or they're reassigned to other work.
On June 15th, 2006. See this statement in context.