There are three things that office is doing.
First of all, the government is trying to do outreach through our missions around the world to make sure that before people apply to come to Canada, they understand there are going to be differences between jurisdictions in terms of recognizing credentials. That's very important. Obviously people may assume that because their academic credentials give them points toward getting into the country, they would then be recognized. That's understandable, but it's not correct. We need to make sure they're clear on that.
Second, we now offer services through all our Service Canada outlets—of which there are 620 around the country—so that people know they can come in there and get guidance on how they can go about either having their credentials recognized or, if they can't get them recognized, upgrading to meet Canadian standards.
Finally, we're working with professional bodies and are supporting them in some cases with funding, so not only do they undertake the process of having a look at people's credentials and what's involved in that, but they also make a good-faith attempt to help people upgrade.
If I can say—and this is a frustration for me and I get upset about it—some professional bodies are terrific when it comes to making a good-faith attempt to work with immigrants to Canada to find a way to help them upgrade. Others say, “You don't meet our standards, and too bad for you.” What's frustrating for me is that difference. I think we've got to work with our provincial colleagues, who have a lot of authority in this area, to ensure that pressure is put on some of these bodies to make sure they're making a good-faith attempt to actually help people meet Canadian standards. That is occurring with some professional bodies in some jurisdictions, but with others, I'm sad to say I just don't see evidence that it is.