Mr. Gordon, I appreciate that; I'd just like to get one other question in, if I might.
I'd like to go back to heating costs and the rebates for seniors in need. Are these distributed per country? Does it vary from country to country, or is it a U.K. template that's used? What mechanism do you use? Do seniors put in a claim afterward, or is it just a list that you take the supplement from?
I'm just wondering how you administer that bit of relief for those seniors.