Again, that's something that does happen fairly well in lots of communities. Lots of communities have street outreach workers and people who actually go on the street and meet people where they're at. Car 87 is a really good example of a pilot in Vancouver that works quite well. But those programs are few and far between. It takes a lot of creativity in terms of fundraising and putting together bits of funding from different places to have that kind of a program in a community.
You're right, it can be a real barrier to accessing service, to go into an office that's intimidating and often won't let you in. That's one of the things we're learning more about through our study on homelessness, and looking at the kinds of approaches that are needed to support the unique needs of people with different ethnocultural backgrounds, where language and customs can add increased barriers. People from an aboriginal background who are coming to services that are predominantly for white people can be very intimidated and it can create real barriers.
That's part of what we're hoping to learn.