The ACEF of the south shore of Montreal will celebrate its 35th anniversary on October 19 of this year. In Quebec, the family education and consumer rights associations movement has existed, or should I say survived, for over 45 years. Our activities are offered to all consumers living on the territory of eight RCMs in the Montérégie region, which represents over one million people for five and a half workers.
For over 35 years, we have been offering assistance in learning about budgets, debt and consumption, particularly to low and middle-income households. Thanks to these services, we aim to create sound budget management practices, prevent and limit debt, promote the responsible use of credit—half of my text is about credit—help people become informed consumers and encourage consumers to stand up for their rights.
Our association is a member of the coalition des associations de consommateurs du Québec, which comprises some 21 associations in Quebec. This month, the ACEF completed its annual review, which is very positive: our services are up 40% compared to the past three years. We offer a telephone hotline to consumers who are grappling with budget and consumption problems. We also receive calls from people who want to declare bankruptcy. As concerns budget consultations, these are up 40% over the past three years. We also offer education workshops to community groups. Here again, these services have increased by 50% as compared to the past three years.
As a group, we could pat ourselves on the back and say that everything is marvellous, but we are hearing alarm bells instead. We have contacted the other 21 associations, which are experiencing similar problems, and so this information is worrisome. The majority of the associations are experiencing the same increased demand for services. It should be recalled that in the beginning, our services were intended mainly for low and middle-income individuals, the unemployed, social assistance recipients, etc. Today, “middle income” can also refer to workers who owe money, whether it be large or small amounts. This term can also refer to couples who work and who have children, but who are literally crushed by small debts, mortgage debt, and double and even triple credit card debt.
We also offer budget consultations and free services to the public. Many workers have no savings for their senior years. Savings are a luxury. It is often said that people do not spend their money properly, but that is not the case. People do not indulge in any kind of recreational activities; their children simply play in the backyard. In such cases, family resource centres are very useful.
The ACEF has a saying that is somewhat sad: “it costs a lot to be poor.” Low and middle-income individuals are not the ones who receive the best credit card rates: on the contrary, it's inversely proportional in Canada. The poorer you are, the higher the credit card rate.
Renting an apartment that they can afford doubles or triples their heating bill. When you are poor, it's heating that costs a lot of money, because the building owners are not obliged to maintain their units properly. This means that these people pay much more money than those who live in properly insulated houses.
Transportation takes another large chunk out of their budgets. At the beginning of the month, these people don't buy a transit pass; they simply pay every time they take the bus, which means that their transport costs are three or four times higher than the average consumer.
This brings me to the subject of credit, the bugbear of the ACEF and consumer associations. Because credit access is too easy, consumers carry more debt and more of them declare bankruptcy each year, as well as saving less money.
Consumer associations are of the opinion that it is essential to warn consumers of the risks linked to excessive debt and to provide them with the information they need to stabilize their financial situation.
We realize, during budget information sessions, that credit cards are now being used as social safety nets or simply to make ends meet. Credit cards are being used as cushions, as if they were actual money. People borrow money on their credit card to pay off other credit cards.
Society has changed a great deal over the past 40 years. The advent of credit and credit cards have changed our society. According to Statistics Canada, the average Canadian has three credit cards. Over 60 million credit cards are issued in Canada, so if you do the math, many people have more than one card.
Consumer associations like ours are not against credit; on the contrary. We think that credit is necessary, but one credit card per person is sufficient. According to Statistics Canada, in 1968, there was one bankruptcy for every 10,000 people. In 2004 this number had risen to one for every 250 people. I can only imagine what 2009 will look like. According to what we see every day with the people who come to us, the figure will be very high.
I am not saying that credit alone is responsible for people’s misfortune, but if you read Professor Gérard Duhaime, you will understand that debt is a shared responsibility. Obviously, the individual is responsible, but we feel that the aggressive canvassing of credit card companies, their place in society and access to credit all play a role as well.
In our schools, chocolate and soft drinks are being banned, but credit card issuers are allowed to set up booths at the entrances to CEGEPs and universities. This is unconscionable. What causes more harm, chocolate or credit cards? Moreover, certain people are very vulnerable, such as compulsive personalities, people who have been unlucky in life, and those who collect credit cards. It's a combination of all of that.
My time is already up? What about my recommendations?