Thank you.
Our priority, of course, remains to pay the clients as quickly as possible and on a timely basis. At the end of December we were meeting our key performance indicator of paying our clients 80% of the time within 28 days. There are occasions when, for a number of reasons--incomplete applications, missing documentation, and so on--it takes longer than 28 days. In a specific case like that, I would suggest that we have a line for parliamentarians to be able to provide specific information, and I would suggest we could answer the specific question.
Again, at the end of December we were meeting the 80% rate of payment within 28 days. We have undertaken a large number of measures to be able to cope with the important additional workload. We have realigned internally all staff that were able to process EI applications, so if they had moved to another position within the organization, we brought them back to process EI applications. We also hired a large number of people who had retired on a voluntary basis, who agreed to come back and work to be able to process the applications. We are having staff do a lot of overtime, and we are monitoring the situation on a very diligent basis across the country.