Thank you for the question.
In terms of the specific numbers by province, I will have to come back and report on the numbers. In terms of the measures, when we refer to monitoring the workload nationally and redistributing the workload, that means we look at the overall capacity in Canada. So wherever we have, for example, hired additional resources, recalled recent retirees, increased overtime, we look at the workload nationally and then the claim is being processed where the capacity is. That's how we look at the national workload to make sure that a Canadian is a Canadian and they have access to their payments 80% of the time within 28 days.
In addition to those measures, for mass layoffs, for example, we have also applied a very proactive approach and an outreach capacity where we contact the employer and we support employees. For example, we would open an office on a Saturday to be able to take all of the applications of those employees. We help the employer with completing the record of employment on time so that on the one hand we can automate as many applications as possible, so the client can get their payments very quickly. For the ones that cannot be automated, we ensure that we do have the people to process the claims. It helps simplify the process in being able to respond to the specific demands in the specific communities and in making sure that we are taking each and every possible step, in addition to the additional people, to meet the objective of paying the clients within 28 days.