Thank you, Madam Chair.
Thank you for your time, and again, thank you for attending today. On behalf of the constituency of Huron—Bruce, I would like to say thanks for your work, which serves Canada and is done to help those who most need the help.
I just have an observation. I know we've talked a lot about the number of days to process claims and how that's obviously very important, and the percentage, and the argument over it. I just sometimes wonder, when I hear that coming from members, if all honourable members return responses and fix problems within 24 days; I'm not so sure it would be at the 80% level. That's just an observation.
I can go back to my own working career and the companies I've worked for. At one of the companies I worked for, they'd really never had any layoffs before. In 2007, I believe, or 2006, they had to start to lay people off. I know there were some issues, a lot of them surrounding the human resources department, because they'd actually never had to do that with the record of employment.
I wonder if you could give us a little bit more information on how your department and your agencies work with companies to help them along with the record of employment. I know from our casework in our riding that a lot of the issues are about the records of employment.