Rather than looking at it in terms of fraud, I prefer to view it from the perspective that, in order to abide by the framework of the Employment Insurance program, we must ensure that individuals have worked the required number of hours and have received a certain amount in wages. I sincerely believe that, all across the country, our employees at Service Canada centres do their utmost to support people when they are having problems—for example, when they are trying to get their Record of Employment from the employer. Our employees help them prepare their application for benefits. They let them know how to obtain information more easily. If individuals are having trouble receiving their ROE, they help them secure it. After a certain amount of time has elapsed, they themselves will send a letter to the employer.
On June 11th, 2009. See this statement in context.