I can start on that, and Liliane can jump in as well.
As Liliane noted, and as I noted in my remarks, we've seen a very significant increase in the volume of claims being received in Service Canada offices. In response to this trend line of claims, we've made these additional investments. So there's a very real increase towards which those investments have been made.
With respect to access, as I outlined in the last committee appearance, there are various reasons why individuals don't have access to EI. The latest employment insurance coverage survey indicated that approximately 30% of the unemployed didn't pay premiums. Therefore, they weren't eligible, because they weren't part of the program. Another 16% didn't have the type of job separation that qualified. They either quit voluntarily or chose to go back to school. So a large portion of the unemployed don't access EI because of those two fairly significant reasons.
With respect to those who are eligible, we've seen, as I say, very significant increases in volume, which has been the basis for the additional investment.