There is a problem with the way the appeal docket is established. The commission prepares the docket and uses the case law that is more consistent with its point of view. The claimant reads that, sees that the case law is against him and against his right to benefits. If he isn't represented, that is to say if he represents himself, he becomes discouraged and abandons the appeal.
Perhaps it could be a role of the commission or Service Canada to provide people with better information. An assistance service might perhaps be appropriate. At least they should show more neutrality and permit appeals. With regard to the appeal docket, we sense that a single point of view is defended, and it's that of the commission. The claimant finds himself isolated. Whatever the case may be, I believe your groups are doing good work with representation.