I didn't hit that mark very often in high school, I can tell you. That's pretty good.
Here's what I want to get a sense of. You mentioned the issue of a formal hearing versus an informal hearing. These hearings are really meant to be informal, to provide some kind of comfort level for the people who are claiming.
One of the things we want to do here is come up with some recommendations on how we can improve the process. I want to ask Monsieur Martin a question, but I think what I'm hearing from you is that there should be more informality, more comfort for the workers, so that we can get that number up to 98%.