Ms. Karen Jackson at the Human Resources, Skills and Social Development and the Status of Persons with Disabilities Committee

On November 24th, 2011. See this statement in context.

November 24th, 2011 / 4:20 p.m.

Senior Associate Deputy Minister, chief operating officer, Service Canada, Department of Human Resources and Skills Development

Karen Jackson

Right.

The second thing I would say is yes, at this point we are having higher volumes of calls coming into our EI call centres. These vary by week, by month, and by season of the year, but it is quite accurate to say that we are having high volumes at the moment, and there are...on average, about 50% of the calls do not get through to an agent the first time they try.

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