--is people who want to get to speak to an agent. They're speaking to an agent, and in this case, 32% of those calls are being answered within three minutes.
On November 24th, 2011. See this statement in context.
On November 24th, 2011. See this statement in context.
November 24th, 2011 / 4:20 p.m.
Senior Associate Deputy Minister, chief operating officer, Service Canada, Department of Human Resources and Skills Development
--is people who want to get to speak to an agent. They're speaking to an agent, and in this case, 32% of those calls are being answered within three minutes.
See context to find out what was said next.