Okay. The 180 seconds is the service standard, okay? But it's only 32% who are being responded to in that time. Fifty-one per cent are being dropped--51%. Those are order paper responses. That's what we got on the order paper that the minister signed off on.
So I guess what I'm asking is this. If 32% are getting through, and if the likelihood when you phone of your call being dropped...if you have a better chance of getting told to phone back at a later time than you do of actually getting someone, is that an improved level of service?