There's a manual intervention that's required on the remainder. Some of those are complex claims that could never really be automated. We never--
On September 29th, 2011. See this statement in context.
On September 29th, 2011. See this statement in context.
September 29th, 2011 / 5:20 p.m.
Assistant Deputy Minister, Processing and Payment Services Branch, Service Canada
There's a manual intervention that's required on the remainder. Some of those are complex claims that could never really be automated. We never--
See context to find out what was said next.