Thank you very much for being here. I'm a new member of Parliament, so it's nice to get a briefing and get a better idea of what the department is doing.
You're probably most famous for your incredible role and the great work you've done, I guess more behind the scenes, with some of the labour disputes that even Parliament has had to deal with since we've been here. Maybe you could spend a bit of time, obviously without divulging confidentiality and secrets and all the other things you do.... What role does your department play in federally regulated industries like Canada Post, Air Canada, etc., when the parties are obviously trying to negotiate a collective agreement? We encourage the parties to do that and reach their own agreement, one they both can agree on. But we do know that from time to time they're not able to do that, or they need some help in moving them along.
Can you give the committee a better idea of the role you play in that, either when you are asked to come in or when you initiate contact with the parties to say you'd be prepared to come in and be helpful, through mediation or some other services that you're providing?