Thank you very much for the question.
Yes, indeed, we rely on a very professional team of mediators and conciliation officers in the program.
The first thing that happens in a collective bargaining process is that either the employer or the union gives a notice to bargain to the other party, and that would be direct bargaining. There is no time limit; they can take the time they wish to bargain. Then after a period, if they see that they are not going to be able to bargain by themselves, they can file a notice of dispute with the minister. The minister has 15 days to appoint a conciliator. Then for 60 days the conciliation officer will work with the parties, trying to facilitate, and have a process in place for both parties to address their issues. This period can be extended, but that needs the mutual agreement of both parties.
After 60 days, if the parties don't agree to extend, it's the determination of the conciliation, and then there's a 21-day cooling-off period. During that period we appoint a mediator to help the parties, because discussions continue to happen during the cooling-off period. After 21 days the parties acquire the right to strike or to a lock-out.
That is, in a nutshell, how the federal conciliation and mediation services are there to support the parties in their discussions and negotiations.