I think the real bulk of the cost is that we're getting more and more people who need a longer duration of intervention, and in that time, if we had the ability to be more proactive instead of reactive, we could be going into the school system and teaching the young children in primary and secondary and saying, “Do you know what the trades are in this region?” We're not able to do those things, because we're dealing with the bulk of our clients.
On September 27th, 2012. See this statement in context.