Our goal is to be responsive and to provide payment and answer queries in a timely manner. The challenge is that there are seasonal variations, some of them pretty dramatic, particularly on the EI front. When we saw some surges last spring in terms of the number of EI applications, we did bring in extra staff. Sometimes we reallocate them from other parts of the EI operations; it varies with the circumstances. It doesn't necessarily mean that new people are brought on or that we budget ahead of time, because not all of these surges are predictable.
I am pleased to report to the committee, though, that because we brought in extra people in the spring and we've to some degree changed how we handle these responses to be more efficient, our processing times are now getting back in the range of the seasonal norms. Again, there are cycles throughout the year when demand rises or it falls significantly. We try to even things out so we can have predictability for the workforce who are there.