Thank you very much, Mr. Chair, and I thank the ministers and the officials for being here today.
Ms. Finley, I asked a question a couple of weeks ago with regard to processing times. Your response was that back in 2004, it was taking 10 weeks to turn around a claim. This may be best directed at Ms. Jackson, because I understand that you don't have all the figures.
Figure 5 on page 25 of the 2005 departmental performance report shows that 80% of the claims were being turned around in 21 days. That's a fact. They were turning around claims, from filing to completion, 80% of the time, in 21 days. Currently, the standard has been extended to 28 days, and you're only hitting that 30% of the time. The trajectory seems to be downward. These are the department's numbers. Am I out to lunch on this? Please explain.