Thank you, Mr. Chair.
Ms. Finley, I have some questions, and my questions are actually a follow-up to some questions that Mr. Cuzner asked.
We know that there's a problem everywhere with employment insurance in terms of turnaround time and in terms of delays, which is a major problem, obviously, for people who need employment insurance. They have no other income. Your officials said that by mid-November their stat is that 80% of claims were processed within 28 days. I know that's better than it was—80% of claims were processed within 28 days.
That sounds good. Again, it's better than it was, but your officials also acknowledged that the benchmark has been changed from 21 days to 28 days. The benchmark has been increased. Your officials were asked point blank when that change was made in the benchmark, but they couldn't say when.
My question is this: why was the benchmark changed? Was it changed because you didn't have the personnel in your department to handle the claims? Is that why? Can you expand on that?