Two weeks ago I was told that I needed to call, for whatever reason it was. It was a Monday. The call centre is open from 8:00 a.m. to 6:00 p.m. I called three times an hour, every hour, until I finally got through at five o'clock at night. They were so busy they wouldn't leave you on hold. They would disconnect you, and you'd call back later—
On February 12th, 2013. See this statement in context.