It was a dropped call.
I got through at 5:10 at night. They close at 6:00. I didn't get through to somebody until ten to six. I was on hold for over 40 minutes, and when I did talk to somebody.... There has to be some kind of discrepancy between the online reporting and what's in the computer system, because they were asking me the same questions that I've answered, for this claim alone, four times.
Maybe it's just security, but—