Thank you very much for sharing that heartwarming story regarding Norman. It certainly shows that pride, punctuality, reliability, loyalty, and all of those are wrapped into hiring. I think the switch does go on when an employer starts to understand that, so it's important to get that awareness out. Thank you for coming and sharing that story with us.
We're going to have some committee business at 12:45 p.m., so we're going to have to somewhat abridge the questions and answers. We'll go with three questioners.
We'll start with Ms. Charlton. Go ahead.