Yes. You have to be in the system. To have patients in hallways, families concerned, not being able to answer their questions, not enough staff, it can be a very sad situation. Saying that, there's great experience out there. But when that's a constant.... Most of our facilities should be working on an 85% capacity; they're working at 125%, 150%. So there's no time out there to breathe or to learn, or to sympathize with your families.
On May 7th, 2013. See this statement in context.