I think what we're seeing here is the tail end of the effect of the recession on the labour market, so the claim load, the number of people making claims for employment insurance, remains elevated.
In terms of whether there is a result here of reducing staff, I would say that if we look at productivity measures, that is not a key reason why we're not meeting the speed-of-pay indicator. We are constantly, year after year, driving down the actual per-claim costs and we're increasing the number of claims that are being automated. We're now at 65% of all claims partially or fully automated.